Return Policy

Last updated: May 20, 2026

1. OVERVIEW

We want you to love your Aurabre piece. If you are not completely satisfied with your purchase, we're here to help.

2. RETURN ELIGIBILITY

To be eligible for a return, your item must be:

Returned within 15 days of the delivery date
Unused, unworn, and in the same condition that you received it
In its original packaging with all tags attached
Accompanied by proof of purchase (order confirmation or receipt)

The following items are not eligible for return:

Items marked as final sale or non-returnable at the time of purchase
Items that have been worn, damaged, or altered
Gift cards

3. HOW TO INITIATE A RETURN

To start a return, please contact us at aurabre@outlook.com with:

Your order number
The item(s) you wish to return
The reason for your return

We will respond within 2 business days with return instructions.

4. RETURN SHIPPING

Return shipping costs are the responsibility of the customer unless the item is defective or we made an error with your order. We recommend using a trackable shipping method. Aurabre is not responsible for items lost in transit.

5. REFUNDS

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.
Original shipping charges are non-refundable.
If you haven't received your refund after 10 business days, please contact us at aurabre@outlook.com.

6. EXCHANGES

We offer exchanges for items of equal or lesser value within 15 days of delivery. To request an exchange, please contact us at aurabre@outlook.com with your order number and the item you would like to exchange for. Return shipping for exchanges is the responsibility of the customer. We will cover the shipping cost of sending the new item to you.

7. DAMAGED OR DEFECTIVE ITEMS

If you receive a damaged or defective item, please contact us within 7 days of delivery at aurabre@outlook.com with photos of the damage. We will arrange a replacement or full refund at no additional cost to you.